We continually aim to improve the quality of services, understanding your concerns will help us identify areas for improvement.
Council's complaints procedure
- We will acknowledge your enquiry within two working days
- We will investigate your situation, working with the relevant parties
- We will provide a full reply within ten working days
- If you are dissatisfied with the resolution please advise the person you have been working with.
Please refer to our Complaints Policy for further information on the process.