Place your flexi or fixed payment membership on hold twice over a twelve-month period for a minimum period of two weeks and a maximum period of three months.

Swimsmart flexi members may place their membership on hold for a period of between two and four weeks. Swimsmart fixed members may only place their membership on hold for medical reasons.

Request type

I would like to

Membership details

Membership type

Reason for freeze

Select one or more reasons

Freeze date

Please note:

  • We require five working days notice to freeze your membership or alter/amend a scheduled Direct Debit
  • We reserve the right to alter your freeze date if less than five working days notice is given.
Freeze date

Reactivation date

Please note:

  • You may freeze your membership for a minimum of two weeks and maximum of three months.
  • On your reactivation date, or after three months, your membership will automatically reactivate and payments will resume.
  • We reserve the right to alter your reactivation date if more than three months is chosen.

 

Swimsmart members please note:

  • You may freeze your membership for a minimum of two weeks and maximum of four weeks (not exceeding 8 weeks in total over a 12 month period). 
  • On your reactivation date, or after four weeks, your membership will automatically reactivate and payments will resume.
  • We reserve the right to alter your reactivation date if more than four weeks is chosen.
  • If you are freezing for medical reasons a medical certificate must be provided and the freeze period will be the dates stated on the medical certificate. 
  • You may not freeze a fixed SwimSmart membership except for medical reasons. Reactivation date - maximum 4 weeks from freeze date.

Terms and Conditions

  • You may freeze your membership for a minimum period of two weeks and a maximum period of three months. Swimsmart flexi members may freeze your membership for a minimum of two weeks and maximum of four weeks (not exceeding 8 weeks in total over a 12 month period).
  • You cannot freeze your membership retrospectively.
  • Council reserves the right to alter the freeze date if less than five days is chosen or if a reactivation date of more than three months is chosen or four weeks for Swimsmart memberships</