You can request information held by the Council using the procedures and timeframes set out in the Local Government Official Information and Meetings Act 1987 (LGOIMA).
The Council is committed to conducting its day-to-day business openly and making decision-making processes and information available and accessible. Much of the Council's information is available in print or is on the website within reports, consultation documents and material for the media.
There are two forms of information you can request:
Please be as specific as possible as it helps us find the information quicker. If we are unclear about the scope or nature of your request we will contact you to discuss it. If your request is complex it may require staff to research internal documents and records.
Email email@example.com if you have any queries about official information requests (LGOIMA).
We will acknowledge your request as soon as practical after receiving it. We are required by the LGOIMA legislation to respond to your request within 20 working days. If the request is for a large quantity of information or requires consultation, and meeting the original time limit is not possible, the Act allows for an extension of the time limit. We will let you know if this is the case before the original due date.
If the information you seek is held by another government agency, we will transfer your request and let you know this within 10 days of receiving your request.
You may ask that your request is treated as urgent. We require you to provide a suitable reason for this and we will try and process your request as soon as possible.
There is usually no charge for supplying information. However if a request is for a significant amount of information or it requires substantial collation and research we may consider making a charge. The Council has a Fees Policy that sets out how we decide if a charge is to be made and how this is calculated.
The principle of the LGOIMA legislation is that information should be made available unless there are good reasons for withholding it. The Council is entitled to consider not releasing information if it would:
If you are not satisfied with the information you receive following a request under LGOIMA, you can complain to the Office of the Ombudsman.
If you are not happy with the outcome of your request made under the Privacy Act you can contact the Office of the Privacy Commissioner.
Often information that is requested can be found in public documents or records, such as the following:
Responses to LGOIMA requests are published online and updated on a monthly basis.
Details of purchases made on staff credit cards (P Cards) in accordance with this staff Purchasing Card Policy [PDF 1.5 MB].